Cookie Policy

Last Updated: April 2026

This Cookie Policy explains how Govah Mobility ("we", "us", or "our") uses cookies, web beacons, and similar tracking technologies when you interact with our website, mobile applications, and online services. We use these technologies to provide a secure and efficient user experience across the Govah ecosystem.

1. Understanding Cookies & Tracking

Cookies are small data files stored on your browser or device. We also use "web beacons" (small graphic files) and "SDKs" (software development kits in our mobile apps) that function similarly to cookies, allowing us to understand how you interact with our services.

2. Why Govah Uses These Technologies

We use these technologies for the following essential purposes:

Authentication: To keep you signed in as you move between pages and apps.
Security: To protect your Govah Wallet and prevent unauthorized access to your account.
Localization: To remember your preferred language and city settings.
Booking Flow: To maintain your pickup and drop-off selections while you finalize a booking.

3. Specific Technologies We Use

Category	Examples & Purpose
Strictly Necessary	`XSRF-TOKEN` (Security), `laravel_session` (Authentication). Essential for the Platform to function.
Performance	Google Analytics, Firebase Analytics. Helps us understand app crashes and slow-loading routes.
Functional	Remembers your "Recent Destinations" and saved "Home/Work" addresses.
Mobile Identifiers	ADID (Android) and IDFA (iOS). Used in our apps to track the effectiveness of our marketing campaigns.

4. Third-Party Integration

We partner with third-party service providers who may set cookies or use SDKs on our Platform. These include:

Payment Processors: Stripe and Paystack use cookies to prevent fraud during transactions.
Maps & Navigation: Google Maps API may store preferences related to map rendering and location searches.
Customer Support: Our helpdesk tools may use cookies to maintain your chat history with our support team.

5. Managing Your Preferences

You have the right to decide whether to accept or reject cookies:

Web Browsers: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website though your access to some functionality and areas may be restricted.
Mobile Apps: You can reset your mobile advertising identifier or opt-out of tracking in your device's "Privacy" or "Ads" settings.
Opt-Out Tools: You can visit the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

6. Policy Updates

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. The date at the top of this policy indicates when it was last updated.

7. Contact Information

If you have questions about our use of cookies or other technologies, please email us at [email protected].